Videoprosphoenix

Payment Policy

Accepted Payment Methods

Credit/Debit Cards

We accept all major credit and debit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

All card transactions are processed through secure payment gateways that ensure your financial information remains protected.

PayPal Payments

For your convenience and security, we offer PayPal as a payment option:

  • Pay directly through your PayPal account
  • Use PayPal's guest checkout with credit/debit cards without creating an account
  • Benefit from PayPal's buyer protection program
Important: When using PayPal, your order will be shipped to the address registered with your PayPal account. Please ensure this address is current before completing your purchase.

Direct Bank Transfers

For large purchases or business transactions, we accept direct bank transfers:

  • Available for orders over $1000
  • Processing time: 1-3 business days
  • Bank details provided upon request

Contact our finance department at info@videoprosphoenix.com for bank transfer arrangements.

Payment Security

At Videoprosphoenix Photo & Video Gear, we prioritize the security of your payment information:

  • SSL encryption for all transactions
  • PCI DSS compliant payment processing
  • Regular security audits and updates
  • No storage of sensitive card information

Billing and Invoicing

Our billing process is designed to be transparent and efficient:

  • Digital invoices sent immediately after purchase
  • Detailed transaction history available in customer account
  • GST/HST included in all prices
  • Business customers can request specialized invoicing

Payment Terms for Services

Equipment Repairs

  • 50% deposit required for repairs over $200
  • Full payment due upon completion
  • Detailed cost estimate provided before work begins

Equipment Rentals

  • Full payment required at time of rental
  • Security deposit via credit card authorization
  • Additional charges for late returns

Workshops

  • Full payment required for registration
  • Early bird discounts available
  • Group booking rates available

Contact Information

For any payment-related inquiries, please contact us: