Returns Policy

Return Period

Our return policy extends to 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This policy ensures that all our customers have adequate time to inspect and test their equipment while maintaining the quality standards of our inventory.

Eligible Returns

We accept returns on products that:

• Were shipped directly from Videoprosphoenix Photo & Video Gear
• Are in their original condition with all accessories and packaging
• Show no signs of use or damage
• Are accompanied by the original proof of purchase
• Are reported within the 30-day return window

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Memory cards and storage devices
• Software licenses and digital products
• Cleaning supplies and maintenance materials
• Custom-ordered or personalized equipment
• Consumable items (batteries, filters, etc.)
• Items marked as final sale

Refund Process

Once we receive your return:

1. Our technical team will inspect the returned item(s)
2. You will receive an email notification about the status of your return
3. Upon approval, your refund will be processed to your original payment method
4. Credit card refunds typically appear within 5-10 business days
5. Other payment methods may require additional processing time

Please Note: Shipping costs are non-refundable. Return shipping costs must be covered by the customer unless the return is due to our error.

Return Shipping Guidelines

To return your product:

1. Contact our customer service team at info@videoprosphoenix.com or +1 613-910-2764
2. Obtain a Return Authorization Number (RAN)
3. Package your item securely with all original materials
4. Include your RAN and original receipt
5. Ship to our return address: 1320 Rue Bélanger, Montreal, QC H2G 1A1, Canada

Damaged or Incorrect Items

If you receive damaged or incorrect items:

• Document any damage with photos
• Contact us within 48 hours of delivery
• Keep all original packaging
• We will arrange return shipping at our expense
• Replacement items will be shipped as soon as possible

Rental Equipment Returns

Rental equipment has specific return requirements:

• Must be returned by the agreed-upon date and time
• Late returns will incur additional daily charges
• Equipment must be in the same condition as when rented
• Any damage must be reported immediately
• Cleaning fees may apply for equipment returned in poor condition

Contact Information

For any questions about returns or to initiate a return, please contact us:

• Email: info@videoprosphoenix.com
• Phone: +1 613-910-2764
• Address: 1320 Rue Bélanger, Montreal, QC H2G 1A1, Canada