Shipping Policy

Free Shipping Across Canada

At Videoprosphoenix Photo & Video Gear, we offer complimentary shipping on all orders within Canada. Our commitment to customer satisfaction includes providing reliable and efficient delivery services throughout the year.

Shipping Highlights:

  • No minimum order requirement for free shipping
  • Shipped from our Montreal location
  • Free shipping throughout Canada
  • Delivery via trusted carriers (Canada Post, FedEx, or UPS)
  • Standard delivery time: 3-7 business days
  • Order processing within 48 hours

Shipping Process

Every order is carefully processed and monitored throughout its journey. Here's what you can expect:

Order Processing:

  • Orders are processed Monday through Friday (excluding holidays)
  • Most orders are processed within 48 hours
  • You'll receive an order confirmation email immediately after purchase
  • A shipping confirmation email with tracking information will be sent once your order ships

Delivery Timeframes:

  • Major urban areas: 3-5 business days
  • Remote locations: 5-7 business days
  • Express shipping options available upon request
  • Saturday delivery available in select areas

Tracking Your Order

We provide real-time tracking for all shipments. Once your order ships, you'll receive:

Special Handling

Some items require special handling due to their nature:

International Shipping

Currently, we only ship within Canada. For international customers, please contact us at info@videoprosphoenix.com for special arrangements.

Contact Information

For any shipping-related questions or concerns, please contact us: